Jeannie B Mzr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No communication on what is going on with my order.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Placed and order around May 8th online. I have called customer service line and nobody is ever available to answer my call ? Money was taken from my account as soon as I ordered but not able to get an update is not acceptable.
View full review
Loss:
$116
Cons:
  • No response to customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don't order if you want your items anytime soon

Amanda W Lwl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Missing Item

Hi! I got an email saying my bikini bottoms were shipped on June 4th. I have not received them yet. Now, when I click track my package no information is provided. I placed this order on May 3rd. My order number is 400********. Please get back to me with any information.
View full review
judy n Alt

Took sooooooooooo long to recieve my order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
i ordered 2 swim suits for my vacation,neither arrived on time so no new suits after waiting over a month for delivery.I feel this is unexceptable customer service . i should have read the reviews before i ordered i will never never never order from here again. p.s on top of it i was charged 12.00 in shipping on a 45.00 order orderdont order from here
View full review
Pros:
  • Adds look good
Cons:
  • Poor delivery

Preferred solution: Let the company propose a solution

Jill T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shipping time

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Order placed on March 17th, shipped on March 24th, but has not moved at all and today is April 2nd. Estimated delivery date date is tomorrow but obviously not going to happen since merchandise is stuck in NJ and I am in VA. Ive contacted the merchant multiple times and they say I will have to wait 30 days to get my suits, even though promised shipping time was 7 days. Meanwhile, they charged my card on March 24th. So frustrating. Horrible experience. Wont use them again.
View full review
Pros:
  • Variety of items
Cons:
  • Tracking issues
  • Never received my parcel
  • Customer service sucks

Preferred solution: Deliver product or service ordered

User's recommendation: Shop somewhere else.

Anonymous
map-marker New Albany, Ohio

Took forever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Email at purchase indicated it might take 2-4 days to be ready to ship and I should be prepared for a delay in shipping times due to Covid. Ok. Ordered April 23. Order never processed until May 11. Tracking says being delivered on May 13. Didnt arrive. On May 14 tracking changed to May 19. Shipping is also very expensive at 12$ considering its a swimsuit that would fit in a mailer. I have made several previous purchases and am happy with the products they offer but dont order if you need it by a certain date unless you have plenty of time to wait. It will end up being 1 month for an in stock product.
View full review

User's recommendation: Be prepared for it to take an exceptionally long time to arrive

Anonymous
map-marker Moncks Corner, South Carolina

Customer service problem

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Customer care did not inform me that I did not need a catalog code. Cancelled my order. Rude Joe at Client Care
View full review

User's recommendation: Dont order from this site

Rosemary S Uap

Order has not arrived

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a coverup from this company and paid extra for shipping. Despite the order not arriving (according to the tracking it has been at a town in Georgia since 8/25/20) the company insists that they won't consider it "lost" until 20 business days have passed which according to them in 9/18/20. At that time I must contact them again and then they will "assist" me. They took my money easily enough but seem to be reluctant to return it.
View full review

Preferred solution: Full refund

User's recommendation: Until recently I have had no problem but I would be hesitant to recommend after this.

Julie T Nvi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Better Hope You Dont Need to Return...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Be warned if you have to return a swimsuit to Swimsuits For All you will be out the shipping cost for delivery and the return (on average $15-20.) I love The Ashley Graham Bathing Suit Collection and decided to give Swimsuits For All a try. As many know, it is really hard to buy a bathing suit online without seeing it in person or trying it on. The suit itself was a bit pricey and then to pay $8.99 for shipping. I decided to give it a try because there arent many places you can buy this brand. I cant say that I loved the top nearly as much as I had hoped, but decided to keep it. I then ordered a second swimsuit top and it did not fit well at all. When I inquired about the return I found out that I would have to pay shipping to return the suit and they would not credit the shipping to have it delivered. Essentially I was going to be out $15-20 with nothing to show for it. Keep in mind the tankini itself was only $30. Their website is misleading and makes it sound like you can print a prepaid return shipping label. This is not true unless you are willing to take a credit to your account. It would take a lot for me to ever consider purchasing from Swimsuits For All again. Trying to buy a bathing suit online is hard enough as it is and then to have high shipping cost and hassled returns. I will stick with reputable websites that offer free shipping and easy returns. Swimsuits For All has lost a customer pretty much right off the start!
View full review
Loss:
$42
Pros:
  • Variety
Cons:
  • Return difficulty
  • No credit for returns
  • No follow up on complaints

User's recommendation: Shop Elsewhere Unless Certain Your Keeping the Suit

RHONDA T Uwm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The worst customer service I have ever received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was hung up on multiple times by rude customer service. I was charged for swimsuits when I had a credit. When contacting them multiple times I was put on hold and hung up on multiple times and then refused to refund my money. I would never recommend this online store to anyone.
View full review
Loss:
$76
Cons:
  • Poor customer service
  • Difficult to get refund

Preferred solution: Full refund

Tonya G Vma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disappointed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 11, 2020

Read the reviews and return policy before ordering

Original review Aug 11, 2020
I made a purchase on may 31 bc of COVID the ordered didnt arrive until June 9. I made another purchase and returned the other.

They said they received it on aug 5 that I would get a refund within 5 business days. Still know refund so I called they said the order was past the 60 day limit but thats not correct. They received the item back on the 5 th they said it was five days late. So I told them bc of COVID.

The restrictions on returns I understand you need them. But Ive been a loyal customer spending hundreds of dollars Ive spent more time waiting on refunds to orde more only for you to tell me I cant receive a refund. I ask if they could credit my account and they said no!

Thats very bad for business. Im so disappointed and dissatisfied with this outcome.
View full review
Loss:
$103
Cons:
  • Promised refund and did not deliver

Preferred solution: Full refund

User's recommendation: READ REVIEWS BEFORE PURCHASING

Ol
map-marker Dubai, Dubai

SCAM!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They made me buy on their website and then provided me no access to international delivery. I cant believe it!!!
View full review
Loss:
$200

Preferred solution: Let the company propose a solution

Monique C Ggi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sent wrong items

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered tunics and i received maxi dresses. Now you will not refund directly to my paypal because it is your policy to issue a gift card. WHAT? I am told that after I receive the card, then I have to call again to get credited to PayPal. Is this ridiculous or what? I should have gone directly to payPal and coDDntest the charge. I would not have had to go thru all kinds of hoops to get my refund. I do not recommend this company
View full review
Cons:
  • Your service dept was not all that friendly either
  • To be lied to about their policies regarding a 100 voucher

Preferred solution: Full refund

User's recommendation: Do not recommend you do business with this company

Anonymous
map-marker Ottawa, Ontario

Cant unsubscribe from deluge of emails

I just registered for a coupon now am deluged with daily emails with no means of unsubscribing without becoming a registered customer which I have no intention of doing.''
View full review

User's recommendation: Dont ask for coupon unless you decided to buy

Anonymous

Wrong item received

I contacted the company through your website and received an IMMEDIATE response from their customer service and a FULL REFUND . Congratulations to Pissed Consumer and Swimsuits for All Like
View full review

User's recommendation: Use this website

Anonymous
map-marker San Antonio, Texas

Terrible return policy!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Terrible company!!! Ordered two swimsuits that did not fit. Ordered a replacement and returned the first two swimsuits. Had to pay for the return shipping, because I didn't want a store credit. Received refund but they deducted the original shipping costs. When I called to ask about it, the very rude lady said it is in the fine print that originally shipping will be deducted, even if you order a replacement. So I spent $30 extra dollars (original shipping plus return shipping) for swimsuits that did not fit. And the customer service supervisor was extremely rude. If you may need to return something, this is not the company to do business with.
View full review