I have been shopping with Swimsuits For All, and their many related companies (Woman Within, Full Beauty, Roamans, etc.) for years now. I swim a lot and purchase a LOT of suits. I have never once had a return problem until now. I purchased 3 swimsuits in the size I regularly buy. Every single one of them were FAR smaller than the same exact suit, same exact size as I had previously purchased. I sent them back for an exchange. Got the replacements: one of which was just as bad sizing wise. I returned that one for a store credit, which now I will never use. That was a month ago.
Today I received all three of the original suits back in the mail with a note saying that they were "old/worn merchandise" and were refusing the return...AFTER they had already charged me for and shipped the replacements. Called customer service wanting to know what the *** was going on. I was told that they recently changed their return policy from 90 days to 60 days, and apparently in the chaos of the holiday season I missed this new deadline by a couple of days. I own a retail store, it was December. It didn't occur to me to check and see if they changed their return policy. I was told by "Eric" that a lot of this has been happening, but too bad, nothing can be done. Oh, and "Sorry for the inconvenience."
I guess each and every time I make one of my many purchases from any of these companies, that I must thoroughly read every bit of their website to be sure they haven't changed their policies. I have been regularly buying about 80% of my clothing from these companies for about 10 years now. I swim about 4 times a week and go through bathing suits fast. I can't begin to guess the number of times I've recommended Swimsuits For All to people at the aquatic center. I'll be letting everyone one of them (some who started shopping with them) know that this is NOT a reputable company any more.
Great job Swimsuits For All! Not only have they lost a long time customer of ALL their brands, I will be canceling all of their branded credit cards and will be certain to spread the word that none of these companies can be trusted.
Don't shop here.
Product or Service Mentioned: Swimsuits For All Swimsuit.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $120.
Preferred solution: Full refund.
I didn't like: No credit for returns, Return replacement policy.