Teresa T Rid

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Verified Reviewer

They Scammed Me!

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Don't purchase from this website. It is a scam.

I wanted to swap a swimsuit out because their sizing descriptions are way off. The website said if I agreed to a gift card instead of a refund they would give me an "instant" credit so I selected that option so I could use that credit to order the replacement swimsuits in a smaller size. When I got no instant credit I called customer service & they told me sorry the credit was not instant but no worries, I could go ahead & make my replacement purchase & they would convert my gift card to a credit card credit once the gift card was issued.

Once the gift card was issued I called to get it converted to a credit & they told me there would be a $10 fee to do that. This website is a total scam & you should avoid them at all costs as their #1 goal is not to sell but to lie & cheat their customers out of money.

View full review
Loss:
$32
Cons:
  • Cs tells lies to get customers to spend more money

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COSTS

Anonymous
map-marker Loves Park, Illinois

Excrllent

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Not sure how you got my info but I love swimsuits for all!!! Wonderful products and love them immensely.
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User's recommendation: Use them. They are very kind and I love their products. I’ve been buying from them for years.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ashburn, Virginia

Have no proof that it was shipped and yet I have to wait 20 days to see if it arrives after the 5-7 business day promised delivery date

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Swimsuits For All - Have no proof that it was shipped and yet I have to wait 20 days to see if it...

The order was made late on a Friday with a promise that it would be delivered within 5-7 business days. After 3 business days (Weds) there was no proof via the WFA email link, Pitney Bowes or the USPS that the referenced "tracking number" was ever picked up by the Postal Service.

As I need the item before leaving town 8 business days after it was ordered, I am now told that I have to wait 20 days to find out if it has arrived in or not before I can cancel and have it returned. So if I am gone 20 days after it was ordered and after I needed the item, how can I use it? I can only return it (with a fee) if it is shown as never delivered. If it is never shown as picked up, can it ever be shown as delivered?

Customer service with this company stinks. I would avoid any purchases with them.

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User's recommendation: DON'T BOTHER BUYING FROM SWIMSUITS FOR ALL

Anonymous
map-marker Houston, Texas

Bad service

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On day 22 and havent received order. When contacted customer service, said its not their problem since they sent it out. I paid $25 for shipping and they cant give any idea where package is.
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User's recommendation: Beware

Judge Ezw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam and theft from swimsuits for all

DON'T BUY FROM THEM! This place is a scam.

Had e gift card from a return and they cancelled it a year later so I wasn't able to use it.

Two chats and 4 calls later and they are telling me they won't reissue it so I'm out $67. Their website says the credit never expire but here I am without my money!

What they don't tell you on their website- returns are not free, they charge $10+ to credit back you own money or you can get a e gift card that doesn't work.

Shipping took 4 weeks and that was after several days of processing.

Customer service doest know how to do anything, they give excused and send you to another person.

The sizes are all over the place,the same item could be two different sizes because it's cheaply and quickly made.

View full review
Loss:
$67
Cons:
  • Quality of suit
  • Customer service
  • Theft

Preferred solution: Full refund

User's recommendation: Don’t buy from swimsuits for all

Dannielle A Iiu

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Verified Reviewer

Shoddy product

I purchased a bathing suit for $60. I wore it exactly 3 times. The zipper broke in such a way after i had iton, that i had to literally rip it off me and when i called customer service,they told me i couldn't get my money back because it had been worn. This is unacceptable.
View full review
Loss:
$62
Pros:
  • Fits all suzes
Cons:
  • Shoddy products

Preferred solution: Full refund

User's recommendation: Don't purchase from here. Find better quality products elsewhere

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Granger, Indiana

Worst. Buying. Experience. EVER.

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Swimsuits For All - Worst. Buying. Experience. EVER.

If I could give negative stars, I would. I will NEVER buy from one of their brands again.

My order came with a defective top. I emailed customer service (since their archaic site doesnt offer exchanges) and was advised I needed to CALL CS to exchange the defective item. The CS rep did not speak much English; just enough to tell me to return my item online and order the replacement. I had to pay return shipping (10.99 + tax) along with shipping & processing fees for the replacement (22.99 + tax).

They shipped an incorrect item. Called CS and got another rep who spoke little/no English and refused to assist with an exchange or connect me to a supervisor who could help. She told me I had to email CS. Email told me to call.

I called and got another rep who didnt speak English and told me to contact the email group. Round and round for more than 4 weeks between their phone CS and email CS teams. I finally got connected to a CS rep based in the US who was able to assist, slightly. After 3 phone calls the the US-bases CS phone team, I was approved to return my full order, less 34.81 in processing/shipping fees.

So I had to spend 34.81 on NOTHING, along with ~40 hours calling\emailing their disorganized, unhelpful and essentially non-English speaking reps. Do yourself a favor and use a reputable store who backs their products with hassle-free exchanges and returns.

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User's recommendation: Don’t do it.

Therese L Jyo

Pissed off

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Never got my merchandise and got stuck paying off the bill when contacted they said we are sending you a form and dont have to pay because itsin arbitration They never did. Now time has passed and they wont do anything about it TL
View full review
Loss:
$318
Cons:
  • Suck

Preferred solution: Full refund

User's recommendation: Don’t buy from them ever

Anne C Aqc

Straight up theft of Refund

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I returned over $150 of merchandise for a refund. They say they sent me a gift card instead which I do NOT want, and conveniently they have no record of this gift card because it's more than 90 days later. I did not receive this email so I am just out the money. Customer service supervisors are hard to get a hold of, and no help whatsoever.
View full review
Loss:
$175
Cons:
  • Steal your money

Preferred solution: Full refund

User's recommendation: Don't shop here!!!!

Geriann Lnu
map-marker Chicago, Illinois

Returns process

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This returns process is a joke! It runs you in circles with no definitive conclusions. I am wondering if this is intentional so people get frustrated enough to just give up. Complete BS!
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User's recommendation: But elsewhere!

Sharon C Wjy

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Verified Reviewer

Charges

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Its a membership being charged to me monthly. I did not sign up for for any such thing on the website
View full review
Loss:
$200
Cons:
  • This is a scam to charge you for a membership that means nothing

Preferred solution: Full refund

User's recommendation: Don’t buy from this company

SANDRA B Fll

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Westbury, New York

Poorly made swimsuit with no customer satisfaction

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Swimsuits For All - Poorly made swimsuit with no customer satisfaction

I purchased a swimsuit from this company approximately 6 months ago. I wore it approximately 3-4 times.

I only hand washed the suit. When I went to wear it today the stitching had come apart from the shoulder strap. The fabric was fraying. Totally unwearable.

I called customer service, expecting a replacement. Instead I was told they do not guarantee their product beyond 60 days. I tried to explain that I purchased 86-8 bathing suits from them recently. Didn't matter.

They refused to do anything.

I will not buy from them again and I warn other women to not purchase from a company that will not stand behind their product. Customer service was curt and direct and not helpful.

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User's recommendation: Buyer beware - do not purchase from Swimsuits for All

Steph O Jqu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shibuya, Tokyo

You got my order wrong

Swimsuits For All - You got my order wrong
I've been trying to get a contact with your Customer Support through your website, but it's so difficult because you seek for a US ZIP Code even though I am a global customer from Japan. It seems like you don't care for your international customers. I've ordered two swimsuits and one of them did not came, and instead I got this huge shirt. The one that I wanted is the Adjustable V-Neck One Piece, in color Blue With Speckle, size 8. My order number is 400********. I am really disappointed as I was looking forward to the swimsuit, and I really trusted your company.
View full review
Loss:
$52

Preferred solution: Deliver product or service ordered

Deborah L Jhw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extremely poor customer service

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I needed to return an item and instead received a gift card for the amount equal to the product, $46. I had no need of any of their other products so bought as item so as not to lose my money. The shipping on the purchase which I used the gift card on was $12, almost 25% of the 'refund'. Do not purchase from this site unless you are absolutely sure you will not need to return. They will exchange items but will not refund. You will lose a large part of your refund on shipping. Terrible business practice! Will never shop here again.
View full review

Preferred solution: Shipping fees back

User's recommendation: Do not purchase from this website/company

JoAnne A Ykj
map-marker Brooklyn, New York

I am beyond upset…I purchased three swimsuits and can’t locate my order number. This must be a scam company. I have been promoted to the abyss. Do not order

I have three suits that do not fit, I want to return them and cant find my order number. No one to help with this situation. Your phone system is recorded and no help for this situation! . Why is it difficult to obtain a shipping label for a return?? I thought this was a more reputable company. I will not ever order from here again
View full review
Loss:
$150

Preferred solution: Full refund

User's recommendation: Difficult returns, more fitting suits..Stay away

Anonymous
map-marker Costa Mesa, California

International CS and very rude CS in the states

First off their size charts are way off. Ordered 3 suits- the two I was most excited about did not fit. I used their size chart. When I try to return they charge a fee!!! A fee to return NOT a shipping fee. And then to reorder they want to charge me another shipping charge!!!... I will list the two I do not like on eBay to be honest. Will unfortunately not order from them again.D
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User's recommendation: Do not order online. Always go to store to try on...

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